Please read these terms and conditions carefully before ordering any products/ setting up an account. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
YOUR STATUS
By placing an order / opening an account with us, you warrant that:
(a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old; and
(c) you are resident in Northern Ireland.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing an order, you may request to receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. The contract between us will only be formed when we dispatch the Product.
CANCELLATION
If you wish to cancel an order, please do so within 24 hours of placing the order. To cancel an order, you must inform us directly by calling 02891 814818 or in writing at sales@consumable-products.co.uk. If the order has been processed and delivered and you are unhappy and wish to return the products, then please contact us as soon as possible to arrange. Please note this may incur a charge. Products can only be returned if they are unused and in their original packaging. Any discrepancies with the order must be reported within 5 working days. We will endeavour to resolve the issue quickly and effectively.
If you return a Product to us:
(a) because you have cancelled the Contract between us within the 7-day cooling-off period, we will refund the price of the Product less any delivery charges.
(b) for any other reason, we will examine the returned Product and notify you of any refund due via phone or e-mail within a reasonable period.
We will usually process any refund due to you as soon as possible once we have received the returned products. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. As there is a flat charge for delivery, we will not refund delivery charges for online purchases.
AVAILABILITY AND DELIVERY
We always aim to dispatch all Products in stock within 4 to 5 working days. Where products being out of stock delivery will take longer. The maximum UK delivery time for Products is 30 days from acceptance of your order unless specifically agreed with you. Please note that we have only accepted your order when the goods are delivered.
Please note that delivery status is subject to stock and availability and the guidelines shown above are not binding.
RISK AND TITLE
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
PRICE AND PAYMENT
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already dispatched the Products.
Our site contains many Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. Where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site / your purchase order, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have dispatched the Product.
Payment for all Products must be made out to Consumable Products Ltd. Please note that our payment terms are 30 days from date of invoice if you have a credit account with us. Customers without a credit account will require payment on / before delivery.
NOTICES
All notices given by you to us must be given to Consumable Products Ltd. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; and(f) the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
ENTIRE AGREEMENT
These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
Nothing in this clause limits or excludes any liability for fraud.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we dispatch the Product.
KARCHER WARRANTY
Please visit Karcher UK for full details on Karcher Product Guarantee - https://www.kaercher.com/uk/services/support/online-shop-support/product-guarantee.html or alternatively contact us on 028 91 814818 / sales@consumable-products.co.uk .
